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FIPMed Cancellation Policy

Our team go the extra mile to ensure your order is shipped as quickly as possible. This is due to the time-sensitive nature of all our products and we endeavour for all our customers to receive the delivery soonest possible.

Therefore, any cancellation after the order severely disrupts our process.

However, we understand that circumstances may arise requiring you to cancel your order shortly after placing it. To cover the administrative costs associated with processing cancellations, we have implemented the following cancellation fee policy. Please carefully review the details below:

1. Customers are eligible to request a cancellation within a maximum of 3 hours from the time of placing the order. Cancellation requests received after this timeframe will not be eligible for an order cancellation process of any kind, but will be subjected to our refund policy instead.

2. For cancellations made within the specified 3-hour window, a cancellation fee of USD 50 will be applied to cover the processing and administrative costs associated with handling the cancellation. This fee will be deducted from the total cancellation refund amount.

3. Shipping fees and digital products are not refundable, and will be deducted from the refund amount.

4. There will also be a deduction of USD30 to cover payment gateway fees already charged to us. 

5. To initiate a cancellation, please contact our customer support team as soon as possible within the 3-hour window. You can reach our customer support by replying your order confirmation email.

6.  Upon approval of the cancellation request, the refund will be processed promptly, and the amount refunded to the original payment method. Please allow up to 14 business days for the refund to reflect in your account.

By placing an order with us, you acknowledge that you have read, understood, and agreed to our cancellation fee policy.

If you have any questions or concerns regarding our cancellation fee policy, please do not hesitate to contact our customer support team for assistance.

Thank you for choosing Fipmed.co. We appreciate your understanding and cooperation. All the best in your journey to fight FIP. 

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