Shipping and Delivery Policy
FipMed is a company serving patients worldwide and ships to over 150 different countries. All orders are shipped directly from our warehouses.
Thank you for trusting FipMed to save your cat’s life. This shipping policy outlines important information regarding the shipment of products from our international e-commerce site to your location. Please read this policy carefully to understand our shipping processes, fees, delivery times, and any additional terms and conditions that may apply. If you have any questions or require further clarification, please don’t hesitate to contact our customer service team.
Shipping Destinations
We offer international shipping to most countries around the world. However, please note that there may be certain restrictions and limitations imposed by local customs authorities or shipping carriers. If we are unable to deliver to your specific location, we will notify you during the ordering process.
Shipping Methods and Carriers
To ensure reliable and efficient delivery, we partner with reputable shipping carriers. The available shipping methods will be displayed during the checkout process based on your location. The options may include standard shipping, express shipping, or other services. The estimated delivery time and associated costs will also be provided.
Order Processing Time
Upon receipt of your order and successful payment verification, we will process your order for shipment. Processing time typically includes order verification, quality checks, packaging, and handing over to the shipping carrier. The order will be processed within half a day, unless otherwise specified for specific products.
Shipping Time
Shipping time refers to the duration it takes for your order to reach your specified destination after it has been shipped from our fulfillment center. The shipping time is within 48 hours, irrespective of location. However, it may vary depending on customs clearance procedures and other factors beyond our control. Please note that estimated shipping times provided during checkout are approximate and not guaranteed.
Shipping Costs
Shipping costs are determined based on various factors, including the destination country, shipping method chosen, package weight, and dimensions. The applicable shipping charges will be calculated and displayed during the checkout process. Please note that any additional customs duties, taxes, or import fees imposed by your country’s customs authority are the responsibility of the recipient.
Free Shipping
We provide free shipping for bundle purchases. Kindly look for “FREE Shipping” in the details for relevant products.
Order Tracking
We provide order tracking services for most shipments. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or a direct link to track your package online. You can use this tracking information to monitor the progress of your shipment until it reaches your doorstep.
Customs and Import Duties
For international orders, customs duties, taxes, and other import fees may be levied by the destination country’s customs authority. These charges, if applicable, are the responsibility of the recipient and are not included in the purchase price or shipping fees. Please familiarize yourself with your country’s customs regulations and contact the local customs office for further information.
Order Delivery and Acceptance
Upon delivery of your order, please ensure that someone is available to receive the package at the specified shipping address. If no one is available, the shipping carrier may leave a delivery notification or attempt redelivery on a later date. Please follow the carrier’s instructions and contact them directly if necessary. Once the package has been delivered and accepted at the specified address, our responsibility for the shipment ends.
Shipping Issues and Returns
In the rare event of any shipping-related issues such as lost packages, damaged items, or incorrect deliveries, please contact our customer support team immediately. We will work diligently to resolve the problem and assist you in any necessary returns or exchanges as per our Returns and Refunds Policy.
Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Shipping Policy periodically for any updates or modifications.
By placing an order on our international e-commerce site, you acknowledge and agree to our shipping policy.
These are the countries we are shipping to currently:
Asia
Bangladesh
Bhutan
Brunei
Cambodia
China
Guam
Hong Kong
India
Indonesia
Japan
Macau
Malaysia
Maldives
Mongolia
Nepal
Philippines
Singapore
Korea, Republic of
Sri Lanka
Taiwan
Thailand
Vietnam
Caribbean
Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Bermuda
Bonaire
Cayman Islands
Dominica
Dominican Republic
Grenada
Guadeloupe
Haiti
Jamaica
Martinique
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Sint Maarten
Trinidad and Tobago
Turks and Caicos Islands
Central America
Belize
Costa Rica
El Salvador
Guatemala
Honduras
Nicaragua
Panama
Central Asia
Kazakhstan
Kyrgyzstan
Mongolia
Tajikistan
Uzbekistan
Europe
Albania
Andorra
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Great Britain
Greece
Greenland
Guernsey, Channel Islands
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey, Channel Islands
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova, Republic of
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russia
Saint Helena
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
Virgin Islands, British
Middle East
Bahrain
Cyprus
Egypt
Israel
Jordan
Kuwait
Lebanon
Oman
Pakistan
Qatar
Saudi Arabia
Turkey (Türkiye)
United Arab Emirates
Yemen
North America
Canada
Mexico
United States
Northern Africa
Algeria
Benin
Burkina Faso
Cape Verde
Cote D’Ivoire
Djibouti
Gambia
Ghana
Guinea, Republic of
Mali
Morocco
Mozambique
Nigeria
Sao Tome And Principe
Senegal
Eswatini (Swaziland)
Togo
Tunisia
Uganda
Oceania
Australia
Cook Islands
Fiji
French Polynesia
Kiribati
New Caledonia
New Zealand
Northern Mariana Islands
Papua New Guinea
Samoa
Solomon Islands
Tonga
Vanuatu
South America
Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
Falkland Islands
French Guiana
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela
Southern Africa
Angola
Botswana
Burundi
Cameroon
Congo
Gabon
Kenya
Madagascar
Malawi
Mauritius
Namibia
Rwanda
Seychelles
South Africa
Tanzania, United Republic of
Zambia
Zimbabwe