1 day delivery from 15 local warehouses to all US regions, Canada, UK, Germany, Italy, France, all other EU countries, Dubai, Brazil, Japan, South Korea, Australia & NZ.
Talk to our chatbot Clawdia for instant answers or email us support@fipmed.co for replies within 2 hours.

Shipping and Delivery Policy

FipMed is a company serving patients worldwide and ships to over 150 different countries. All orders are shipped directly from our warehouses.

Thank you for trusting FipMed to save your cat’s life. This shipping policy outlines important information regarding the shipment of products from our international e-commerce site to your location. Please read this policy carefully to understand our shipping processes, fees, delivery times, and any additional terms and conditions that may apply. If you have any questions or require further clarification, please don’t hesitate to contact our customer service team.

Shipping Destinations

We offer international shipping to most countries around the world. However, please note that there may be certain restrictions and limitations imposed by local customs authorities or shipping carriers. If we are unable to deliver to your specific location, we will notify you during the ordering process.

Shipping Methods and Carriers

To ensure reliable and efficient delivery, we partner with reputable shipping carriers. The available shipping methods will be displayed during the checkout process based on your location. The options may include standard shipping, express shipping, or other services. The estimated delivery time and associated costs will also be provided. 

Order Processing Time

Upon receipt of your order and successful payment verification, we will process your order for shipment. Processing time typically includes order verification, quality checks, packaging, and handing over to the shipping carrier. The order will be processed within half a day, unless otherwise specified for specific products.

Shipping Time

Shipping time refers to the duration it takes for your order to reach your specified destination after it has been shipped from our fulfillment center. The shipping time is within 48 hours, irrespective of location. However, it may vary depending on customs clearance procedures and other factors beyond our control. Please note that estimated shipping times provided during checkout are approximate and not guaranteed.

Shipping Costs

Shipping costs are determined based on various factors, including the destination country, shipping method chosen, package weight, and dimensions. The applicable shipping charges will be calculated and displayed during the checkout process. Please note that any additional customs duties, taxes, or import fees imposed by your country’s customs authority are the responsibility of the recipient.

Free Shipping

We provide free shipping for bundle purchases. Kindly look for “FREE Shipping” in the details for relevant products. 

Order Tracking

We provide order tracking services for most shipments. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or a direct link to track your package online. You can use this tracking information to monitor the progress of your shipment until it reaches your doorstep.

Customs and Import Duties

For international orders, customs duties, taxes, and other import fees may be levied by the destination country’s customs authority. These charges, if applicable, are the responsibility of the recipient and are not included in the purchase price or shipping fees. Please familiarize yourself with your country’s customs regulations and contact the local customs office for further information.

Order Delivery and Acceptance

Upon delivery of your order, please ensure that someone is available to receive the package at the specified shipping address. If no one is available, the shipping carrier may leave a delivery notification or attempt redelivery on a later date. Please follow the carrier’s instructions and contact them directly if necessary. Once the package has been delivered and accepted at the specified address, our responsibility for the shipment ends.

Shipping Issues and Returns

In the rare event of any shipping-related issues such as lost packages, damaged items, or incorrect deliveries, please contact our customer support team immediately. We will work diligently to resolve the problem and assist you in any necessary returns or exchanges as per our Returns and Refunds Policy.

Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Shipping Policy periodically for any updates or modifications.

By placing an order on our international e-commerce site, you acknowledge and agree to our shipping policy.

These are the countries we are shipping to currently:

 

Asia

Bangladesh

Bhutan

Brunei

Cambodia

China

Guam

Hong Kong

India

Indonesia

Japan

Macau

Malaysia

Maldives

Mongolia

Nepal

Philippines

Singapore

Korea, Republic of

Sri Lanka

Taiwan

Thailand

Vietnam

Caribbean

Anguilla

Antigua and Barbuda

Aruba

Bahamas

Barbados

Bermuda

Bonaire

Cayman Islands

Dominica

Dominican Republic

Grenada

Guadeloupe

Haiti

Jamaica

Martinique

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Sint Maarten

Trinidad and Tobago

Turks and Caicos Islands

 

Central America

Belize

Costa Rica

El Salvador

Guatemala

Honduras

Nicaragua

Panama

 

Central Asia

Kazakhstan

Kyrgyzstan

Mongolia

Tajikistan

Uzbekistan

 

Europe

Albania

Andorra

Armenia

Austria

Azerbaijan

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Faroe Islands

Finland

France

Georgia

Germany

Gibraltar

Great Britain

Greece

Greenland

Guernsey, Channel Islands

Hungary

Iceland

Ireland

Isle of Man

Italy

Jersey, Channel Islands

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malta

Moldova, Republic of

Monaco

Montenegro

Netherlands

Norway

Poland

Portugal

Romania

Russia

Saint Helena

San Marino

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Ukraine

Virgin Islands, British

 

Middle East

Bahrain

Cyprus

Egypt

Israel

Jordan

Kuwait

Lebanon

Oman

Pakistan

Qatar

Saudi Arabia

Turkey (Türkiye)

United Arab Emirates

Yemen

 

North America

Canada

Mexico

United States

 

Northern Africa

Algeria

Benin

Burkina Faso

Cape Verde

Cote D’Ivoire

Djibouti

Gambia

Ghana

Guinea, Republic of

Mali

Morocco

Mozambique

Nigeria

Sao Tome And Principe

Senegal

Eswatini (Swaziland)

Togo

Tunisia

Uganda

 

Oceania

Australia

Cook Islands

Fiji

French Polynesia

Kiribati

New Caledonia

New Zealand

Northern Mariana Islands

Papua New Guinea

Samoa

Solomon Islands

Tonga

Vanuatu

 

South America

Argentina

Bolivia

Brazil

Chile

Colombia

Ecuador

Falkland Islands

French Guiana

Guyana

Paraguay

Peru

Suriname

Uruguay

Venezuela

 

Southern Africa

Angola

Botswana

Burundi

Cameroon

Congo

Gabon

Kenya

Madagascar

Malawi

Mauritius

Namibia

Rwanda

Seychelles

South Africa

Tanzania, United Republic of

Zambia

Zimbabwe

 

error: Content is protected
0